Terms & Conditions

By visiting this website or requesting a quote or appointment from Diamond Auto Glass, you agree to these Terms and Conditions. If you do not agree with any part of them, do not use our website or services. These terms may be updated from time to time, and continued use of the site or services after changes are posted means you accept the updated terms.

Diamond Auto Glass provides windshield replacement, windshield repair, rock chip repair, side and rear glass replacement, ADAS calibration, power window and regulator repair, mobile auto glass service, and commercial fleet glass service in Irving, Texas and the surrounding DFW metroplex. We perform work at our shop on E Shady Grove Rd or mobile at your home, office, or job site within our service area.

We use OEM and OEE (aftermarket-equivalent) glass, high-strength urethane adhesive, and manufacturer-specified calibration procedures. We do not currently offer a formal written warranty on completed glass work. Ask us about the specific materials and process for your vehicle before any work begins.

Quotes provided through our website, by phone, or by text are estimates based on the information you give us about your vehicle and the damage. The final price may change if the actual vehicle, glass part, sensor package, or damage differs from what you described. We will tell you the confirmed price before any work begins, and no work is performed without your approval.

Appointments are scheduled during our business hours, Monday through Friday 8:00 AM to 6:00 PM and Saturday 8:00 AM to 5:00 PM, closed Sundays. We offer same-day appointments when possible for calls before noon. If you need to cancel or reschedule, please contact us as early as you can so we can offer the time slot to another driver.

If you ask us to file an insurance claim, we will verify your coverage, submit the required documentation, and bill your insurer directly. You are responsible for any deductible or out-of-pocket amount your policy requires. We cannot guarantee a claim outcome, as coverage is determined by your insurer and your specific policy. For questions about what your policy covers, check with your insurance agent.

After a windshield replacement, the vehicle must remain stationary for the Safe Drive-Away Time so the urethane reaches full strength. We will tell you the exact time before you leave. Driving the vehicle before that time can shift the windshield and compromise the installation. We are not responsible for installation problems caused by driving before the Safe Drive-Away Time has passed.

For vehicles with a forward-facing camera mounted behind the windshield, we perform static and dynamic ADAS calibration in-house to manufacturer specifications. We provide calibration documentation for your records. We are not liable for ADAS malfunctions resulting from work performed by another shop after our replacement, or from damage to sensors or cameras outside the scope of the windshield replacement.

We inspect your vehicle before and after service. We are not responsible for pre-existing damage, including rust, corrosion, or prior repairs that affect the glass installation. If we find a condition that may affect the quality of the installation, we will tell you before proceeding and may recommend additional repairs.

To the fullest extent permitted by law, Diamond Auto Glass is not liable for indirect, incidental, or consequential damages arising from the use of our website or services. Our liability for any service we perform is limited to the cost of that specific service. We are not responsible for downtime, lost income, or inconvenience resulting from a scheduled or rescheduled appointment.

The content on this website is provided for general information about our auto glass services. It is not legal, insurance, or vehicle-repair advice. Vehicle specifications, sensor requirements, and manufacturer procedures vary by make and model. For your specific vehicle, confirm the correct glass and calibration requirements with us before scheduling.

These Terms and Conditions are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute arising from these terms or our services will be resolved in the courts located in Dallas County, Texas.

We may update these Terms and Conditions from time to time. When we do, we will update the last-updated date at the top of this page. Continued use of our website or services after changes are posted means you accept the revised terms.