66+ Questions Answered
Auto Glass FAQ
Answers to the most common questions about windshield replacement, rock chip repair, ADAS calibration, insurance, cost, safety, and mobile auto glass service in Irving, Texas and the DFW metroplex.
Showing 66 questions
InsuranceWill my insurance cover windshield replacement?
Yes. If you carry comprehensive coverage, windshield replacement is covered minus your deductible. Some policies include full glass coverage that waives the deductible. We verify your benefits and file the claim directly.
InsuranceIs rock chip repair free through insurance?
Most Texas comprehensive policies waive the deductible for chip repair because it prevents a more expensive full replacement. We can bill your insurer directly — just provide your policy number.
InsuranceWill a glass claim raise my rates?
In Texas, a comprehensive glass claim is generally a no-fault event and typically does not raise your premium like an at-fault collision would. Check with your agent for your specific policy terms.
InsuranceDo you bill my insurance directly?
Yes. We verify coverage, open the claim, submit documentation, and bill the carrier. You pay only your deductible (if any) at the time of service.
InsuranceDoes my policy cover OEM glass?
Some policies specify OEM glass; others allow aftermarket (OEE). We tell you what your policy covers and explain the difference. For ADAS vehicles we recommend OEM.
InsuranceWhat if I have a high deductible?
We offer transparent cash pricing with no hidden fees. If your deductible is higher than our cash price, paying out of pocket may save you money. We give you a written quote before any work begins.
CostHow much does a windshield replacement cost?
Cost depends on the vehicle, glass type, sensor package, and whether ADAS recalibration is required. We provide a written quote before any work begins. Insurance often covers most or all of the cost.
CostHow much does a rock chip repair cost?
A single chip repair typically costs $65–$95 out of pocket. Many policies waive the deductible for chip repair. Call and we will check your coverage with you. We can bill your insurer directly.
CostHow much does ADAS calibration cost?
Calibration typically adds $200–$600 depending on the vehicle and whether static and dynamic calibration are required. When the glass replacement is insurance-covered, calibration is usually included.
CostDo you offer payment plans?
We accept all major credit cards and offer transparent cash pricing. For larger jobs, ask about our flexible payment options when you schedule.
TimeHow long does a windshield replacement take?
Most replacements take 45–90 minutes of active work plus a one-hour Safe Drive-Away Time for the urethane to cure. ADAS vehicles may require an additional 30–60 minutes for recalibration.
TimeHow long does a chip repair take?
Most chip repairs take 20–30 minutes, and you can drive immediately afterward. There is no cure time for chip repair.
TimeHow soon can you come to my location?
Same-day appointments are typically available for calls before noon across Irving and the DFW service area. After-hours emergency board-up is available.
TimeCan I get same-day service?
Yes. Same-day appointments are typically available for calls before noon across our Irving and DFW service area. Emergency board-up is available after hours.
SafetyCan I drive immediately after windshield replacement?
No. You must wait for the Safe Drive-Away Time so the urethane reaches full strength. We tell you the exact time before you leave. Driving early can shift the windshield and compromise the installation.
SafetyIs it safe to drive with a cracked windshield?
A small chip is generally safe short-term, but a crack longer than a dollar bill, damage in your line of sight, or damage reaching the edge weakens the windshield's structural role and should be replaced promptly.
SafetyWill my airbag still work after windshield replacement?
Yes. A properly installed windshield is the backstop for the passenger airbag. We use the correct urethane and Safe Drive-Away Time so the windshield stays in place during airbag deployment.
SafetyCan a cracked windshield shatter?
Laminated windshields do not shatter like tempered glass, but a long crack weakens the structural role of the glass and can spread suddenly from temperature or road stress. Replace it before it worsens.
CalibrationIs ADAS calibration always required after windshield replacement?
For any vehicle with a forward-facing camera mounted behind the windshield, yes. Manufacturers require recalibration because the camera position can shift during replacement.
CalibrationWhat happens if I skip ADAS calibration?
Your ADAS systems may function incorrectly — late or false braking, off-center lane keeping, and incorrect following distance. This is a safety risk and can shift liability in a collision.
CalibrationHow long does ADAS calibration take?
Static calibration takes 30–60 minutes. If dynamic calibration is also required, add a 20–30 minute test drive. Total time is typically 1–1.5 hours on top of the glass installation.
CalibrationCan you calibrate all vehicle brands?
We calibrate most domestic, Asian, and European brands. Our equipment supports the major manufacturer calibration protocols. For a few exotic brands we refer to the dealership.
Glass TypesWhat is the difference between OEM and aftermarket glass?
OEM glass is made by the original supplier and matches exact specifications including coatings and sensor brackets. Aftermarket (OEE) glass meets federal safety standards but may differ in acoustic and optical performance.
Glass TypesWhat is laminated safety glass?
Laminated glass is two glass layers bonded to a PVB interlayer that holds the glass together on impact, keeping occupants inside the vehicle and preventing shards from entering the cabin.
Glass TypesWhat is tempered glass?
Tempered glass is heat-treated to be about four times stronger than ordinary glass and designed to shatter into small, dull granules rather than sharp shards. Side and rear windows are typically tempered.
Glass TypesWhy does OEM glass matter for ADAS?
Forward-facing cameras rely on the optical clarity and transmittance of the glass. OEM windshields include the camera bracket and the correct optical coating. Aftermarket glass may cause calibration to fail.
Service QualityWhat does your workmanship cover?
Every windshield replacement is performed by certified technicians using OEM-grade materials and a documented process. Regulators and motors use OEM-equivalent parts. Calibration is documented for your records.
Service QualityIs the installation transferable?
We keep a record of every job by vehicle. If you sell the car, the new owner can contact us with the original invoice number for service questions.
Service QualityWhat voids the installation?
Driving before the Safe Drive-Away Time, going through a car wash within 48 hours, or removing the retention tape within 24 hours can compromise the installation. We give you clear care instructions after every job.
Mobile ServiceIs there an extra charge for mobile service?
No. Mobile service is complimentary within our standard Irving and DFW service area. There is no quality difference between mobile and in-shop installation.
Mobile ServiceHow quickly can you arrive?
Same-day appointments are typically available for calls before noon across Irving and the DFW service area. After-hours emergency board-up is available.
Mobile ServiceWhat if it rains during my appointment?
We use a tent enclosure and heated urethane for wet or cold days. If conditions make a safe installation impossible, we reschedule at no cost and can board up your vehicle overnight.
Mobile ServiceDo you service commercial fleets on-site?
Yes. We coordinate with fleet managers, install during off-hours, track each vehicle's glass history, and provide consolidated invoicing. Volume pricing is available.
Texas LawsIs it illegal to drive with a cracked windshield in Texas?
Texas law prohibits driving with a windshield that obstructs the driver's view. A crack in your line of sight or larger than a dollar bill can be cited. We recommend prompt replacement to stay safe and legal.
Texas LawsDoes Texas require windshield wipers?
Yes. Texas requires functioning windshield wipers. A damaged wiper arm or motor must be repaired. We inspect wiper function during every windshield replacement.
Texas LawsCan I get a ticket for a broken side window?
Driving with a shattered side window that allows debris or weather into the vehicle can be cited as an unsafe vehicle. We offer same-day board-up and replacement.
LeaksWill my windshield leak after replacement?
No. We use the correct urethane and primer, follow the Safe Drive-Away Time, and back every job with a certified installation against leaks. Proper installation prevents leaks.
LeaksWhy is my sunroof leaking?
Most sunroof leaks come from clogged drain tubes, not the glass seal. We clear all four drains during every sunroof job and replace the seal if it is degraded.
LeaksWhat causes water inside the door after glass replacement?
Improper sealing or a damaged weatherstrip can let water in. We inspect and replace weatherstrips during door glass jobs and back the seal with our certified installation.
Rock ChipsCan a rock chip spread overnight?
Yes. Temperature changes and road vibration can spread a chip overnight, especially in Texas heat. Repair the chip within the first few days to prevent a crack.
Rock ChipsHow many chips can be repaired on one windshield?
Multiple chips can be repaired as long as each is within the repairable size and location limits. We assess each chip and recommend repair or replacement based on the total damage.
Rock ChipsCan a chip in my line of sight be repaired?
We generally recommend replacement for damage in the driver's direct line of sight because the repair pit can distort vision. We assess each case individually.
CracksHow long of a crack can be repaired?
Cracks up to about 3 inches can often be repaired. Longer cracks, cracks reaching the edge, or cracks in the driver's line of sight typically require full replacement.
CracksCan a crack stop spreading on its own?
Cracks rarely stop on their own. Temperature swings and road vibration continue to spread the damage. Repair or replace promptly to avoid a larger, more expensive problem.
Commercial VehiclesDo you service commercial fleet vehicles?
Yes. We offer volume pricing, consolidated invoicing, priority mobile service, and ADAS calibration for commercial fleets across the DFW metroplex.
Commercial VehiclesCan you service box trucks and delivery vans?
Yes. We service windshields, side glass, and rear glass on box trucks, delivery vans, and commercial vehicles. Mobile service comes to your yard or depot.
Luxury VehiclesDo you work on luxury vehicles?
Yes. We use OEM glass and perform full ADAS calibration for BMW, Mercedes, Lexus, Audi, Tesla, and other luxury brands. Our calibration equipment supports major European and Asian protocols.
Luxury VehiclesDo you use OEM glass for luxury vehicles?
Yes. For luxury and ADAS-equipped vehicles we strongly recommend OEM glass to match the optical coatings and camera brackets the manufacturer calibrated.
SUVs & TrucksDo you replace SUV rear liftgate glass?
Yes. We service SUVs, hatchbacks, and liftgate glass with the same urethane process and certified installation as all our installations.
SUVs & TrucksDo you service pickup truck rear sliding windows?
Yes. We replace pickup truck rear glass including sliding windows and defroster-equipped back glass.
WeatherDoes Texas heat damage windshields?
Sustained 100°F heat expands the glass, and sudden cool-downs from thunderstorms contract it. This thermal stress turns small chips into long cracks. Repair chips early to prevent spread.
WeatherCan hail break my windshield?
Yes. Severe DFW hail storms can shatter windshields and rear glass. We pre-order common part numbers and prioritize storm-damaged vehicles after major hail events.
WeatherCan you install glass in the rain?
We use a tent enclosure and heated urethane for wet days. If conditions make a safe installation impossible, we reschedule at no cost and can board up your vehicle overnight.
InstallationWhat is Safe Drive-Away Time (SDAT)?
SDAT is the minimum time the vehicle must stay stationary before it is safe to drive so the urethane reaches full strength. We use fast-cure urethane that achieves full strength in about one hour under most Texas conditions.
InstallationWhat is urethane adhesive?
Urethane is the high-strength adhesive that bonds the windshield to the vehicle. It provides structural support and keeps the windshield in place during a collision and airbag deployment.
InstallationDo you use fast-cure urethane?
Yes. We use fast-cure urethane that achieves full strength in about one hour under most Texas weather conditions, so you are back on the road the same day.
InstallationDo you document the installation?
Yes. We document the urethane lot number, glass part number, and SDAT for every job so your vehicle history stays accurate and your workmanship is supported.
GeneralAre you locally owned?
Yes. Diamond Auto Glass is locally owned and operated in Irving, Texas. Our technicians live and work in the DFW area — we are your neighbors, not a national call center.
GeneralWhat are your hours?
We are open Monday through Friday 8:00 AM to 6:00 PM and Saturday 8:00 AM to 5:00 PM, closed Sundays. Same-day appointments are typically available for calls before noon.
GeneralDo you offer a workmanship on all services?
Yes. Windshield and glass replacements carry a certified installation against leaks and defects. Regulators and motors carry a quality guarantee. Calibration is documented for your records.
GeneralHow do I schedule an appointment?
Call us or request a quote online. We confirm the appointment window, verify your glass part number, and check insurance coverage before we arrive.
GeneralDo you service my area?
We service Irving, Las Colinas, Dallas, Grand Prairie, Carrollton, Coppell, Farmers Branch, Euless, Bedford, Grapevine, and Arlington. If you are in the DFW metroplex, we can reach you.
GeneralWhat payment methods do you accept?
We accept all major credit cards, cash, and direct insurance billing. For fleet accounts we offer net-30 invoicing for qualified businesses.
GeneralDo you offer emergency service?
Yes. After-hours emergency board-up is available for shattered side or rear glass. Call our emergency line and we dispatch a technician to secure your vehicle.
GeneralCan you handle my lease vehicle?
Yes. We use OEM glass that preserves your lease vehicle's value and provide the documentation your lease return requires, including ADAS calibration reports.
GeneralDo you service electric vehicles?
Yes. We service Tesla and other EVs with OEM glass and full ADAS calibration. EVs have specific glass and sensor requirements that we follow to manufacturer spec.
Same-day appointments available for calls before noon
Damaged Glass? Don't Wait.
A small chip can spread into a full crack overnight. Call now for same-day mobile service across Irving and the DFW metroplex — we file the insurance claim and bill the insurer directly, so you pay only your deductible.